Common Answers to Support Queries

• ★ I'm a patient on a study and I have a medical query or concern
• ★ Advarra Single Sign-On Login Help
• ★ I need to activate my account
• I am a patient and I cannot access the Patient Portal
• I’ve forgotten my username
• I’ve forgotten my password
• I've forgotten the answer to my security question
• I need to unlock my account
• I no longer work on this study and need to have my access to the Study Collaboration Solution portal revoked
• Colleagues at my site need access to the Study Collaboration Solution portal
• I need to edit my account details
• I need to change my password
• I need to change my notification settings
• I’m not receiving email notifications from Study Collaboration Solution.
• I want to find out how to use the Advarra Study Collaboration Solution portal
• I have already completed Good Clinical Practice training. Do I need to complete it again on the Study Collaboration Solution portal?
• I have a study-related query
• I want to request a demo
• I want to find out more about Advarra Study Collaboration Solution
• How to disable password saving/auto-completion in your web browser